You can book your service online through this link. Alternatively, you can call 800 292 and dial option 4 to speak to our claims team.

When you call us, please provide us with the policy number to confirm the service. The insured vehicle will be taken for inspection only once. If due to any reason, the vehicle needs to be taken more than once, and you will be charged an extra fee. It is your responsibility to make sure all the fines are paid in advance. Please note that the inspection cost will not be bared by GIG.

Hire Car - documents required 

Copy of the Emirates ID

Copy of the driving license

Copy of the passport and visa

Copy of credit card

Inspection service - documents required

Copy of the Emirates ID

Copy of the driving license

Copy of the passport and visa

Original old registration card

The car repair pickup and delivery service is a one-time service, so please note the following:

- This service is not valid for motor cycles, commercial vehicles, pickup trucks and vans.

- Booking must be within the same emirate.

- Service centre charges/excess charges to be borne by the customer and paid directly to the service centre.

Since the airport pickup and drop-off is a two-time service, please take note of the following:

- You have the option of selecting either two pickups or two drop-offs, or one pickup and one drop-off.

- The complimentary service will be restricted to four people and four baggages. (Charges of AED 25 will apply for each extra baggage) 

- Each trip within the same emirate is limited to 40 kilometres; trips over 40 kilometres are not covered.

- Except for a pickup or drop-off service between Sharjah and Dubai or Dubai and Sharjah, this service does not provide intercity travel (a distance cap of 40 KMs applies). For instance, if a client resides in Dubai but wishes to be dropped off in the airports of Abu Dhabi or Ras Al Khaimah, this should not be covered.

- If your trip exceeded the distance cap of 40 KMs the following charges will apply:

Booking must be booked 48 hours prior to requirement of the service.