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Frequently asked questions
What is GIG Gulf Travel Inbound Insurance?
GIG Gulf Travel Inbound Insurance is a travel insurance plan designed for visitors travelling to the UAE, Bahrain, Oman or Qatar. It provides essential medical and travel-related protection during your stay in these countries, helping you focus on your trip without worrying about unexpected costs.
Can I get coverage if I travel frequently to the UAE?
Yes — if you’re a frequent traveller, GIG Gulf also offers annual multi-trip plans that cover multiple visits throughout the year, making it more convenient and cost-effective for regular trips.
When does my Travel Inbound Insurance coverage start?
Coverage typically starts the moment you enter the insured country and remains valid until the end date stated on your policy. This ensures you are protected from the first day of your visit.
Can I extend my Travel Inbound Insurance if I decide to stay longer?
Yes — many travellers extend their plans if their stay is prolonged. You can usually request an extension before the policy expires, subject to approval based on your current health condition and claims history.
Does the insurance cover pre-existing medical conditions?
Most inbound travel insurance policies do not cover pre-existing medical conditions unless explicitly stated. Customers with chronic or ongoing medical issues should review policy terms carefully before purchasing.
Does Travel Inbound Insurance cover adventure or high-risk activities?
Coverage for activities like desert safaris, dune bashing, jet skiing, or adventure sports varies by plan. Some activities may be covered under Inbound Plus or require an optional add-on. Travellers should check whether their planned activities are included.
Are pregnancy-related expenses covered?
Inbound policies generally exclude pregnancy-related treatment unless it is an emergency and explicitly mentioned in the policy. Visitors who are pregnant should confirm coverage before travelling.
Can I cancel my policy and get a refund?
Refunds depend on whether the coverage period has started. Many insurers allow cancellations before the policy start date, provided no claims have been made. After coverage begins, refunds are typically not available.
Does the policy cover loss or theft of personal belongings?
Only certain plan tiers (e.g., Inbound Plus) may include coverage for lost, stolen, or damaged baggage or personal money. Basic plans typically focus on medical emergencies.
Does Travel Inbound Insurance cover travel between GCC countries?
Inbound insurance is designed for travellers entering a specific GCC country (like UAE, Oman, Qatar, or Bahrain). Coverage usually applies within that country only, not between multiple GCC destinations unless specified.
Is dental treatment covered under the policy?
Emergency dental treatment for pain relief may be covered under some plans, but routine or cosmetic dental work is excluded. Travellers should check the policy wording for limits and conditions.
What should I do in case of a medical emergency?
In a medical emergency, travellers must contact the 24/7 emergency assistance number listed on their GIG policy. This ensures direct support, cashless treatment wherever available, and proper documentation for any claim.
Is travel insurance mandatory when travelling to the UAE?
In many cases, yes — travel insurance with emergency medical cover is mandatory for obtaining certain UAE visit visas. Having the right insurance helps ensure you’re protected if you have a medical emergency or travel incident during your stay.
What does GIG Travel Inbound Insurance cover?
The standard Travel Inbound policy includes coverage for:
- Emergency medical treatment (up to AED 150,000)
- Emergency medical transportation (up to AED 50,000)
- Repatriation of mortal remains (up to AED 15,000)
These benefits ensure you’re covered for significant health and emergency situations while visiting.
What additional benefits does the Inbound Plus plan offer?
The Inbound Plus upgrade provides enhanced coverage, including:
- Trip cancellation or curtailment support
- Delayed departure and baggage delay benefits
- Personal baggage and money coverage
- Loss of passport reimbursement
- Adventure sports cover (where applicable)
This plan is ideal if you want more comprehensive protection beyond medical emergencies.
Who is eligible for Travel Inbound Insurance?
Any visitor to the UAE, Bahrain, Oman or Qatar who is not a resident or citizen of these countries can apply, provided the trip is for non-working holidays or business travel (excluding manual labour).
Can I apply for Travel Inbound Insurance online?
Yes — GIG Gulf offers a fully online experience. You can get a personalised quote, purchase the policy, and download your insurance certificate in minutes using your phone or laptop.
How do I make a claim on my Travel Inbound policy?
To lodge a claim:
- Medical emergencies: Call the 24/7 claims assistance line provided on your policy.
- Non-medical claims: Contact your local GIG office or use the online claims portal.
You’ll need supporting documents like police reports for theft or airline confirmations for baggage delays.
Does Travel Inbound Insurance cover COVID-19-related medical treatment?
Yes — GIG Gulf’s Travel Inbound policies include coverage for COVID-19-related medical emergencies. Always check the most recent policy wording at the time of purchase to confirm current terms.
What documents are required for visa and claim purposes?
For visa processing, travellers should have their insurance certificate showing medical coverage. For claims, documents such as police reports (for theft), airline delay confirmations (for baggage delays), and medical reports may be needed to support your case.
Travel documents
Download terms and conditions with product details
