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Frequently asked questions
What does Travel insurance in Dubai and the UAE cover?
Travel insurance provides financial protection against unexpected events during your trip. A standard travel policy typically covers:
- Medical emergencies and hospitalization abroad
- Trip cancellation or curtailment
- Lost, stolen, or delayed baggage
- Travel delays or missed connections
- Emergency evacuation and repatriation
Optional add-ons may include coverage for adventurous activities, COVID-19-related disruptions, or personal liability while traveling. Get a quote for your upcoming travel or Check our Travel Smart plan
What is Not Covered under your Travel Insurance Plan?
While travel insurance provides extensive protection, some exclusions apply. Common exclusions include:
- Pre-existing medical conditions (unless specifically covered)
- Traveling against medical advice
- Participation in extreme sports without additional coverage
- Claims arising from alcohol or drug use
- Unapproved travel to high-risk destinations
Always review your policy’s exclusions section carefully to understand what’s not covered before you travel. Get a quote for your upcoming travel or Check our Travel Smart plan
Does GIG offer travel insurance for families?
Yes, GIG Gulf does offer travel insurance for families.
- Our Travel Insurance product covers “you and your family” under a single policy.
- Children under 16 receive a 50 % discount when included in a family plan.
We offer worldwide or regional (Inbound) coverage depending on the plan you choose.
Get a quote for your upcoming family trip/travel or Check our Travel Smart plan
What should I do in case of a medical emergency abroad?
In case of a medical emergency while traveling:
- Contact GIG’s emergency assistance hotline immediately +9714 4294003
- Provide your policy number and details of the emergency.
- The assistance team will guide you to the nearest approved medical facility.
- GIG may arrange direct payment to the hospital, or you may pay and later submit a claim for reimbursement (depending on your policy).
Keep copies of all medical reports, bills, and receipts to support your claim. Submit your claims here.
Does GIG Insurance cover damage caused by war?
In most cases, No.
Standard insurance policies - including Home, Motor (Car), Travel and Business infrastructure - typically contain a "war exclusion clause". This means losses caused directly or indirectly by war are not covered.
Traveling outside the UAE, check our Travel Smart plan
If your are traveling to the UAE, check our Inbound travel leaflet
How can I download my Orange card to go/roadtrip to Oman?
The Orange Card is an international motor (car) insurance certificate that proves your vehicle is insured while traveling across borders, including when driving from the UAE to Oman. This is required if you are planning a Roadtrip to Oman.
GIG Motor insurance customer can download their Orange Card:
- Log in to your Customer Portal.
- Open your active motor insurance policy.
- Select the Orange Card option.
- Download the PDF and keep it accessible during your trip.
Tip: Save a digital copy on your phone and carry a printed copy when crossing the Oman border.
What does GIG Travel Insurance cover?
GIG Travel Insurance provides comprehensive travel protection for a wide range of unexpected situations that can occur before or during your trip.
Your cover may include emergency medical expenses, hospitalization abroad, medical evacuation, trip cancellation, trip interruption, flight delays, delayed or lost baggage, loss of passport, personal accident benefits, and emergency travel assistance.
Whether you're traveling for business, leisure, or a family holiday, GIG Travel Insurance helps protect you from unexpected travel and medical costs so you can focus on enjoying your journey.
Coverage depends on the selected plan and policy terms. Get quote for our plans based on your needs or Check Travel smart leaflet
Is travel insurance mandatory for my destination?
Travel insurance requirements vary depending on where you are travelling. Some destinations, including Europe/Schengen countries, may require proof of travel insurance as part of the visa application process.
Check our GIG Schengen Travel insurance that offers visa compliant medical cover, emergency assitance, and peace of mind for your journey across Europe/Schengen area
Even when it is not mandatory, travel insurance can help protect you from unexpected medical
expenses, travel disruptions, and other unforeseen events during your trip.
Does GIG Travel insurance cover flight cancellations and delays?
Depending on your chosen plan and the reason for the disruption, GIG Travel Insurance may provide benefits for trip cancellation, trip interruption, or travel delays caused by covered unforeseen events.
This can help reduce the financial impact of unexpected disruptions to your travel plans. Get a quote here
Does GIG Tavel insurance cover lost baggage?
GIG Travel Insurance may provide coverage if your baggage is lost, stolen, damaged, or delayed during your trip, subject to the terms and conditions of your policy.
Important: If your baggage is affected, be sure to obtain the necessary reports and documentation from the airline or relevant authority to support your claim.
How do I make a GIG travel insurance claim?
Submit your claim here, through GIG's claims process and provide supporting documentation to help ensure a smooth review. Keeping copies of all travel and incident-related records can help speed up the assessment process.
Important: If you need to make a claim, gather all relevant documents related to the incident, such as medical reports, receipts, airline confirmations, or police reports where applicable.
p>What is the difference between single-trip and annual multi-trip travel insurance?
Single-trip travel insurance provides coverage for one specific journey and ends when that trip is completed.
Annual multi-trip travel insurance is designed for frequent travellers and can provide coverage for multiple trips taken within a 12-month period, subject to the maximum trip duration and policy terms.
If you travel several times a year, an annual multi-trip policy may be a more convenient and cost- effective option. Check our plans
How do I get proof of travel insurance for my visa application?
Once you purchase GIG Travel Insurance, you can access your policy documents and insurance certificate sent to you vis your registered email.
If your destination requires proof of travel insurance for a visa application, you can use these documents as evidence of coverage. Always check the specific insurance requirements of the country you are visiting before submitting your application.
Does GIG Travel Insurance cover pre-existing medical conditions?
Coverage for pre-existing medical conditions depends on the terms, conditions, and exclusions of your selected policy. Check our Travel Smart leaflet
We recommend reviewing your policy documents carefully before travelling to understand what is and is not covered. If you are unsure, contact GIG before purchasing or travelling for further guidance.
Travel documents
Download terms and conditions with product details
