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Frequently asked questions
What is the process for requesting reimbursement for my claim?
You can register your claim request through either the MyGIG Gulf Mobile App or the GIG Gulf Website. This allows for a simple and convenient way to submit, monitor, and manage claims for both yourself and your dependents.
What are the steps to submit a claim through GIG Gulf Website?
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Navigate to the GIG Gulf Website and click on the MyGIG link. Alternatively, select 'Submit a Claim' from the Health tab under the navigation bar and choose 'Submit a Claim' under Insured Members.
- Click on 'Login' and enter your MyGIG Gulf credentials.
- Initiate the online claims process by clicking on the 'Claims' menu.
- Click on the 'Submit a claim' button.
- Your policy information will be automatically pre-filled. Scroll down and enter your contact details.
- Complete the required contact information and agree to the Terms & Conditions by ticking the checkbox.
- Click on 'Next' to proceed to the document uploading stage.
- Provide claim details for either yourself or your dependents.
- Upload the necessary documents, including: Claim form signed and stamped by your treating practitioner and yourself Stamped invoices or receipts Supporting documents such as medical reports, lab test results, ultrasound reports, and referral letters
- Enter or update your bank details, then click 'Next' to review all details before submitting your claim.
What are the steps to submit a claim through MyGIG Gulf Mobile App?
Login to MyGIG Gulf Mobile App.
- Initiate the straightforward online claims process by clicking on the 'Submit a claim' button.
- Your policy information will be automatically pre-filled. Proceed to enter your contact details by scrolling down on the same page.
- Complete the required contact information and agree to the Terms & Conditions by ticking the checkbox.
- Click on 'Next' to proceed to the document uploading stage.
- Provide claim details for either yourself or your dependents.
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Upload the necessary documents, including:
- Claim form signed and stamped by your treating practitioner and yourself
- Stamped invoices or receipts
- Supporting documents such as medical reports, laboratory test results, ultrasound reports, and referral letters
- Input your bank details or edit them if they are stored from previous submissions, then click on 'Next' to review all the details before finally submitting your claim.
How can I view and track my claims?
Access the MyGIG Gulf Mobile App and log in.
- Initiate the straightforward online claims process by clicking on the 'Submit a claim' button.
- Your policy information will be automatically pre-filled. Proceed to enter your contact details by scrolling down on the same page.
- Complete the required contact information and agree to the Terms & Conditions by ticking the checkbox.
- Click on 'Next' to proceed to the document uploading stage.
- Provide claim details for either yourself or your dependents.
- Upload the necessary documents, including: Claim form signed and stamped by your treating practitioner and yourself Stamped invoices or receipts Supporting documents such as medical reports, laboratory test results, ultrasound reports, and referral letters
- Input your bank details or edit them if they are stored from previous submissions, then click on 'Next' to review all the details before finally submitting your claim.
What documents are required to submit a claim?
You can access the claim form for download from this Link. Please ensure to include all pertinent documents, such as original invoices indicating the cost per item, payment receipts, laboratory report, medical report, and a filled, signed, and stamped claim form (endorsed by the treating doctor).
What does "proof of payment" refer to and is this document necessary for all claim submissions?
Yes, for claim submission, proof of payment is necessary. Acceptable proofs of payment may include a credit card receipt or a hospital receipt stamped as paid. This documentation serves as a guarantee that the member has settled the expenses for the services availed.
What is an "itemized invoice," and is this document required for every claim submission?
An itemized invoice provides a detailed breakdown of the medical services you have received, along with the specific cost for each service. It is essential for every claim submission as it clearly indicates the services taken, their respective dates, and the corresponding costs.
Is it possible to submit scanned copies of my claim documents?
GIG Gulf does indeed accept scanned copies of documents. However, it's important to note that in certain situations, we may request original documents. Therefore, we recommend that you retain all original documents pertaining to your treatment until the claim is finalized.
Please be aware that GIG Gulf retains the option to request original documents during the claims processing, so we strongly advise holding onto the original documents for a minimum of 12 months after the treatment date or until the claim has been successfully resolved.
I submitted a medical claim, what should I expect next?
After you submit your claim, we will send you a claim reference number through email and SMS.
You can use this reference number to track the progress of your claim whenever needed.
We aim to review your claim within 5 business days and settle eligible claims it through a bank transfer within 10 business days, provided we receive all the required documents.
In case the claim documents are insufficient, we will inform you via email the incomplete information or documents. Additionally, you can also check the status of your claims by logging into the GIG Gulf Website or using the MyGIG Gulf Mobile App